Terms and Conditions

Effective as of February 2024

Introduction

Welcome to onefit.ai. These Terms and Conditions outline the rules and regulations for the use of our AI-powered shoe sizing and prediction technology. By using our services, you agree to comply with these terms and conditions and our Data Security and Privacy Policy.

Use of Our Technology

Our scanning and shoe sizing prediction technology is designed to analyze and predict shoe sizes based on foot images and measurements. By using our technology, you acknowledge that:

• Size recommendations are predictions based on AI analysis and should be used as guidance
• The accuracy of predictions may vary based on shoe brand, style, and individual foot characteristics
• Results should be considered alongside other sizing information and personal preferences
• We cannot guarantee the perfect fit of any shoes based solely on our predictions
• Individual comfort preferences and foot conditions may affect fit regardless of size accuracy

Data Collection and Consent

Data We Collect:

When you use our technology through a merchant's website, we may collect:

• Digital images of your feet for size analysis
• Foot measurements and dimensional data
• Size preferences and fitting history
• Optional health condition information that may affect shoe fitting
• Technical data necessary for service delivery

Consent Requirements:

• By using our technology, you provide explicit consent for the collection and processing of this data
• You can withdraw your consent at any time through the merchant's website or by contacting us
• Consent withdrawal may limit our ability to provide personalized size recommendations
• We respect your consent decisions and privacy choices as outlined in our Privacy Policy

Customer Rights:

You have the right to:

• Access your personal data and understand how it is used
• Correct or update inaccurate information
• Request deletion of your personal data (subject to legal requirements)
• Opt out of automated decision-making for size recommendations
• Opt out of data sharing for marketing or advertising purposes
• Receive your data in a portable format

Data Protection Agreements

For Merchants:

By integrating our services, merchants agree to:

• Comply with applicable data protection laws and regulations
• Ensure proper consent collection from their customers
• Maintain appropriate security measures for customer data
• Cooperate with customer rights requests and data protection obligations
• Provide clear privacy notices to customers about our data processing

Data Processing Partnership:

• We act as a data processor for merchant customer data
• Merchants retain control over customer consent and data protection decisions
• We provide data processing agreements that meet legal requirements
• Regular compliance audits ensure ongoing protection of customer data

Data Security and Privacy

We take data security and privacy seriously and have implemented comprehensive measures to protect customer and merchant data:

Security Standards:

• Industry-standard encryption for all data at rest and in transit
• Secure backup systems with end-to-end encryption
• Strict access controls and multi-factor authentication for staff
• Regular security audits and compliance monitoring
• Comprehensive incident response procedures

Privacy Compliance:

• Full compliance with GDPR, CCPA, and other applicable privacy laws
• Implementation of Shopify's protected customer data requirements
• Regular privacy impact assessments and policy updates
• Dedicated privacy and data protection personnel
• Transparent data processing practices

For complete details about our data protection practices, please refer to our Data Security and Privacy Policy.

Customer Data Protection

We are committed to protecting customer data in accordance with the highest industry standards:

Data Minimization:

• We collect only the minimum data necessary to provide our sizing services
• Regular reviews ensure we don't collect or retain unnecessary information
• Automated deletion systems remove data according to retention schedules

Consent Management:

• We respect all customer consent decisions and privacy choices
• Customers can easily withdraw consent or modify their preferences
• We honor opt-out requests for data sharing and automated decision-making

Security Measures:

• All customer data is encrypted using advanced encryption standards
• Access to customer data is strictly limited and monitored
• We maintain detailed access logs and conduct regular security reviews

Intellectual Property

All intellectual property rights related to our scanning and shoe sizing prediction technology belong to onefit.ai. You are granted a limited, non-exclusive, non-transferable license to use our technology for personal and commercial purposes through authorized merchant integrations. You must not reproduce, modify, distribute, or sell any part of our technology without our prior written consent.

Limitation of Liability

In no event shall onefit.ai be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our scanning and shoe sizing prediction technology. You agree to use our technology at your own risk. Our liability is limited to the maximum extent permitted by applicable law.

Compliance and Legal Obligations

Merchant Obligations:

Merchants using our services must:

• Comply with all applicable laws and regulations regarding customer data protection
• Maintain valid data processing agreements with their customers
• Provide clear privacy notices about our data processing activities
• Ensure proper consent collection for customer data processing
• Cooperate with customer rights requests and data protection authorities

Our Obligations:

We commit to:

• Maintaining compliance with all applicable data protection laws
• Implementing and maintaining appropriate security measures
• Providing data processing agreements that meet legal requirements
• Assisting merchants with compliance obligations where reasonable
• Notifying relevant parties of any security incidents affecting personal data

Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. We will notify you of any material changes by:

• Posting the updated Terms and Conditions on this page with a new effective date
• Providing notice through merchant dashboards for significant changes
• Sending email notifications where appropriate

Continued use of our services after changes constitutes acceptance of the updated terms.

Contact Us

If you have any questions about these Terms and Conditions, data protection matters, or need support, please contact us:

General Support:

• Email: support@onefit.ai
• Website: www.onefit.ai

Data Protection Inquiries:

• Email: support@onefit.ai

Legal Matters:

• Email: support@onefit.ai
• Address: Hin Man Technology Ltd, 207 Old Street, London, EC1V 9NR, United Kingdom

Governing Law

These Terms and Conditions are governed by and construed in accordance with applicable laws, including relevant data protection regulations. Any disputes arising from these terms will be subject to the jurisdiction of appropriate courts.

By using our technology, you signify your acceptance of these terms and conditions and our Data Security and Privacy Policy.